New York State's Home Care Solution

If you or a loved one find it difficult or taxing to leave your home, due to medical or functional issues, you may qualify for home health care services under your insurance.We work in collaboration with your physician to establish a customized plan of care based on your needs.

Click here to get started with HCR services
Your local HCR specialist looks forward to working with you!

What is Home Care?

Home care encompasses a wide range of health and social services. These services are delivered at home to individuals who are recovering, disabled, or chronically ill needing medical, nursing, social, or therapeutic treatment and/or assistance with activities of daily living (such as bathing, dressing, getting out of bed, etc.)

Home Care is appropriate whenever an individual prefers to stay at home, but requires treatment and care that cannot be easily or effectively provided by family and friends.

~ From National Association for Home Care & Hospice, www.nahc.org

Questions to ask Home Care Providers

  • How do you train and select your home care staff?
  • Are caregivers certified?
  • Do you include the patient, their loved ones, and their physician in the care plan?
  • What procedures are in place to handle emergencies?
  • Is home care staff available 24 hours a day, seven days a week?
  • Can Long Term Care Insurance be used to pay for services?
  • Do all caregivers go through background checks and drug screening prior to providing care?

Customer Corner

"I recently had an illness and had to be in the hospital for approximately 3 1/2 weeks. I had nurses from your organization come to my home to get me back on my feet. I had lost a lot of my muscle mass and stamina during my stay at hospital, plus had some medical needs. Your nurses from the North Country region are excellent! Every single one of them was great! You can take pride that you have employees like this representing your organization. Please convey my deep gratitude and appreciation for the nurses in my time of need. I think this is a great service! Thanks so much."

~ Michael N.